Magenta’s founder and chairman Cathy Hayward joined the Let’s Talk FM team to discuss the importance of communication in FM. The webinar was hosted by Adam Mason, facilities director at Expansive Solutions.
Let’s Talk FM outlined the discussion as follows:
Communication is an essential element of the FM role. From talking to facilities colleagues and service partners to liaising with people within their building from the boiler room to the boardroom, good communication skills are essential. And no more so during the past few months when FMs have been supporting people move to home-working, managing an empty building and now supporting people back into the office.
But many FMs don’t see communications as key part of their role and it’s often not included in sector training. How can FMs brush up on their comms skills?
We’ll also discuss Cathy’s exciting new role at IWFM London and her plans for the future.
Key topics covered will include:
- How will the FM industry be communicating today and tomorrow?
- What are top tips for communicating the return to work?
- How should FMs communicate?
- Where can people go for advice on good communication tools and techniques?
The webinar was streamed live and is available to watch on YouTube.
Magenta regularly produces guides on communication in FM. View and download them here.