Things you rarely see in the 2011 office

Despite renowned architect Frank Duffy claiming that the modern office is on its way out, it remains the base for the majority of people from 9 til 5. But new ways of working combined with new technology have made obsolete pieces of furniture that were, until recently, stalwarts in the office – and home.

1. The Desk
Experts (read consultants) in new ways of working would have us believe that the humble office desk is dead. Instead of being chained to our own personal bit of mdf, we will work in everything from office break-out spaces to cafes, drop-in meeting facilities and the kitchen table. But nothing has quite replaced the desk for sheer ergonomic comfort, as anyone who has spent a day hunched over a laptop in Starbucks will testify.  The size and shape of the desk has certainly changed – gone are the massive L shaped desks which took up half a room. Instead smaller desks, or collaborative benches are popular. And even the big law firms where massive mahogany desks were passed down the generations from father lawyers to son lawyers, have gone (but probably only to the home office).

2.Tea trolleys
The distant rattle of the tea trolley was the highlight of most office workers’ afternoons. The steaming aluminum tea pot would hove into sight, and all work was forgotten as workers queued up in soup-kitchen style for their brew and a slice of, often homemade, cake. Sadly the nearest most workplaces get to the tea trolley is the sandwich man and his crate of tepid sandwiches which have already been polluted by a circular London commute at exhaust pipe height.

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The future delivery of public services

Interesting to hear the government lay down the gauntlet to facilities management service providers on Monday at the annual Business Services Association lecture. Francis Maude MP, minister for the Cabinet Office, warned them that large businesses might no longer be the chosen way forward for government outsourcing. To improve the value proposition for the delivery of public services, he wants small and medium-sized businesses (SMEs), together with charities, voluntary organisations, employee mutuals and civil societies to get a slice of the government’s procurement cake.

But the government can’t have its cake and eat it. SMEs and others will only be keen to get involved when the procurement process is less needlessly bureaucratic, doesn’t cost so much (Maude himself recognised that it costs four times as much to bid for public sector contracts as it does for those in the private sector) and doesn’t take so long.

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In defence of the office

Over the years I’ve written countless articles about new ways of working and they’ve all focused on the practical, tangible stuff – the buildings, the furniture and how the workplace itself has adapted to support people in their shiny new flexible world. I touched on culture change a fair bit, particularly looking at how the ‘management by presenteeism’ culture tended to be eschewed in favour of measuring people by their actual performance.

But what I hadn’t fully appreciated is the internal journey someone goes on when they learn to work intelligently, flexibily or whatever the latest buzzword becomes. We ask people to give up their desk stuffed with memorabilia, pedestals full of even more ‘stuff’ –their history – and give them a laptop and a range of ‘flexible working solutions’ and then tell them to get on with it.

Some organisations recognise what we’re asking of staff and do provide training in new ways of working, but many don’t  –  the budget’s all gone on the funky furniture and the workplace consultants.

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The importance of communication

When Sky Sports presenters Richard Keys and Andy Gray indulged in a few off-air comments about female assistant referee Sian Massey and West Ham vice-chairman Karren Brady during the Liverpool and Wolves football match late last month, they thought that was the last they’d heard of their banter. But what they thought was a private off-air chat turned out to be an extremely public one, when transcripts of their conversations were published in the Sunday newspapers and the video became one of the most watched clips on YouTube. Gray was sacked from his job and Keys swiftly resigned.

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